Legal Information

Access to the first2protect Limited website is confirmation that you have understood and agreed to be bound by all of these terms and conditions.

This website is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only.

This website is for information purposes only and its content is subject to change without notice.

Nothing on this website shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.


Whilst first2protect Limited uses all reasonable efforts to ensure that the information published on this website is accurate, current, and complete at the date of publication, no representations or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. first2protect Limited cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked.

First2protect Limited makes no warranty that this website is free from errors, defects or viruses.

first2protect Limited reserves the right to change, modify, add or remove any of the provisions of this legal information page from time to time.. The updated legal information page will be shown here and will be effective from the date it is published, and we recommend that you check this page again from time to time.

Copyright notice

The entire contents of this website is first2protect limited's property and are subject to copyright with all rights reserved.

You may download or print individual sections of the website for personal use and information only provided that these properly indicate first2protect limited's copyright and other proprietary notices.

You may not reproduce (in whole or in part), modify, decompile, disassemble, or transmit or use for any commercial purpose whatsoever any information from this website without first2protect limited's prior written consent.


There is no guarantee that any email you send will be received by first2protect limited or that the confidentiality of that email will be maintained during internet transmission.


First2Protect Insurance Services is a trading name of First2Protect Limited, an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN:435779) for mortgage and non-investment insurance advice. First2Protect Limited is registered in England at Howard House, 3 St Mary’s Court, Blossom Street, York, YO24 1AH. (number 09014795). VAT number: GB 842 7959 83. 

Any references to "first2protect" in this legal information page shall be deemed to refer to first2protect limited.

Applicable law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

International transfers of personal information

As the Internet can be accessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with first2protect limited you are consenting to these transfers.


It is your responsibility:

  • To protect against unauthorised access to your login details;
  • If you open more than one browser of the same type whilst using the website, to remember to close down all browser windows when you finish.
  • If you share a computer with someone else or use a public internet access then first2protect limited advises you to delete the browsing history and log off the computer. This will help to ensure any personal information stored temporarily in the computer’s memory will be lost

Contact us

This website is owned and operated by first2protect limited.

If you have any questions about this legal information page please contact us by emailing InsuranceServices@first2protect.co.uk

Complaints and the Financial Ombudsman Service

If you are a customer of any of our Appointed Representatives and are dissatisfied with the service you have received please contact us on 0121 767 1139, or email complaints@primis.co.uk to discuss the matter or write to us at:

Customer Resolution Department
PRIMIS Mortgage Network
3700 Parkside
Birmingham Business Park
B37 7YT

Alternatively, where your complaint relates to products or services purchased online, or by other electronic means such as email, you may refer your complaint to the online dispute resolution platform at http://ec.europa.eu/odr.

Whichever way you contact us, we’ll start dealing with your complaint straight away.

If you're unhappy with our decision and wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes.

The FOS is an independent organisation. They look to sort out complaints that consumers and financial businesses haven’t been able to resolve between themselves.

If for some reason we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the resolution you can refer your complaint to the FOS.

If you receive a final response letter from us and you want to contact the FOS, you’ll need to do this within six months of receiving our final response letter.

To find out more about the service please visit: Website: www.financial-ombudsman.org.uk

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Telephone: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk